Refund Policy
TV Mounting USA
At TV Mounting USA, we aim to provide reliable and satisfactory service. This Refund Policy outlines how refunds are handled for services requested through our website or customer support.
Service Nature
Our services involve on-site assistance, installation support, and setup guidance. Due to the nature of these services, refunds are considered based on the specific situation and service stage.
Eligibility for Refunds
A refund may be considered under the following circumstances:
- Service was not delivered as scheduled due to our availability
- Duplicate payment or billing error
- Service request was canceled within the eligible cancellation period
Refund requests must be submitted within 7 days of the original service date or payment.
Non-Refundable Situations
Refunds may not be provided in the following cases:
- Service has already been completed
- Customer is unavailable at the scheduled service time
- Incorrect or incomplete information was provided by the customer
- Change of mind after service delivery
- Issues related to third-party devices or hardware limitations
Cancellation Policy
- Cancellations made at least 24 hours before the scheduled appointment may be eligible for a full refund
- Cancellations made within 24 hours of the appointment may not be eligible for a refund
Partial Refunds
In certain cases, partial refunds may be issued if:
- Service was only partially completed
- There was a valid concern regarding the service provided
Each request is reviewed individually to ensure a fair outcome.
Refund Process
To request a refund, please contact us with the following details:
- Full name
- Contact information
- Service details
- Reason for refund request
Once your request is received:
- We will review it within 3–5 business days
- Approved refunds will be processed to the original payment method
- Processing time may vary depending on your payment provider
Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact:
TV Mounting USA
Email: info@tv-mountingusa.com
Phone: +1 888-624-8713
Address: 2450 Westwood Blvd, Suite 210, Los Angeles, CA 90064, USA